NHS Vaccination centre Case Study
The Covid-19 Vaccination Centre at the Royal Bath and West showground, located in Shepton Mallet, is the second largest in the South West of the UK, seeing up to 1000 people pass through the centre on a daily basis. Ten Three Cleaning were bought in to manage the cleaning and hygiene requirements for the Somerset NHS Foundation Trust.
We met with the NHS Regional Facilities Manager at the site to understand the scope of the project and the involvement required from Ten Three Cleaning. From that moment we had exactly 3 weeks to prepare a 16 hour a day, 7 day a week cleaning program that consisted of continuous site hygiene management (including sanitation and contact point cleaning), along with a deep clean of the entire facility at the end of the day (8pm). This would include provision of all cleaning supplies, equipment and consumables, along with the staffing, ongoing management of the site and CQC compliance.
Initially staffing was the major priority as the site is in a rural location with little to no surrounding population (as it is 10 minutes away from the centre of Shepton Mallet, which itself is a small town). We prepared our mobile team initially to enable us to guarantee the contract commencement on the required day. We also established that staff would need to be trained in the use of new chemicals the NHS introduced as a requirement for the cleaning of the site to meet CQC standards.
As this program was required to be set up in a short period of time with very little guidance from the client of their expectations due to the unknown nature of the vaccination centre, it was important for us to monitor and report our results. We implemented job specs that covered the basic requirement of the client to ensure that we were providing a service that was centred around safety and protecting everyone at the site. We had to be mindful of health and safety while doing so to ensure that visitors were not only safe from threat or spread of viruses but also basic health and safety requirements, for example, wet floors, trip hazards etc.
Our standard audit process was adjusted to ensure that constant feedback was provided to the client and allowed us to ensure that we were meeting standards. Audits were completed on a weekly basis with the results being forwarded directly to the Infection Control Officer and the Regional Facilities Manager. The flexibility of this process was instrumental in the early success of this program to ensure that any issues or necessary adjustments were identified and made at the earliest opportunity.
Along with the audit process being adjusted to suit the client requirements, we scaled our client communication process to have weekly phone calls between the Regional Facilities Manager and the Managing Director of Ten Three Cleaning to ensure that all aspects of the evolving cleaning program were frequently discussed and altered and improved where necessary.
The program has been in place since January 2020, since then we have consistently altered and adjusted the program to best suit the client’s requirements. This flexibility has enabled the client to operate freely with minimal disruption to service. Ten Three have scored consistently high through out the program on internal audits.