Edgemont view is a care home based in Bristol that homes 21 residents. The care home was hit very hard with the Coronavirus in 2020 with 11 deaths in the care home. Ten Three Cleaning were tasks with completing a full decontamination of the virus.
Planning From the outset it was clear that this job was a dangerous and potentially life changing operation. This meant that extremely detailed planning of the job was necessary to ensure the safety of our team and the effective decontamination of the care home. Phone calls were held with the management of the care home to establish the exact details of their requirements, their safety concerns and other details that would enable us, and our team execute a safe and effective decontamination of the care home. We obtained the floor plans of the home to enable us to effectively plan safe a methodical clean of the premises. This included looking at safe entrances and exits of the premises, areas of higher risk (such as communal areas) and they layout of resident’s rooms.
Scope of works To carry out the decontamination effectively we decided at a manual discontinuation would be the best course of action. We could not use fogging machines in the premises as there were residents still present, therefore there would be significant safety risks of inhaling atomised chemicals if using a fogging machine. We were tasked with using a manual decontamination procedure to methodically clean each room and area within the care home, eradicating the virus and rendering it safe for the residents.
Staffing Ten Three Cleaning have a specialist decontamination team that have additional, specific training in decontamination as well as additional health and safety training. This team would be the one to complete the decontamination of the care home.
Job Execution The team arrived on site at 8:30am on Thursday morning. Their first task was to establish communication with the manager of the site and obtain permission for them to carry out the planned works. This was obtained and the team set to gearing up and creating an allocated safe zone. This is an area in which is separate to the premises that staff can put on the necessary PPE and then remove all PPE after the work has been complete. The team entered the premises and quickly set about ensuring that all health and safety measures were in place. A major consideration of care homes (and other premises in which there are potentially venerable people present) is supervision when entering residents’ rooms to negate the issue of liability. This also provided residents piece of mind that we were there to help as team members can look intimidating when in full PPE (full coverall suits, heavy duty black gloves, shoe covers, respirators and eye protection).
Once H&S was taken care of the team then moved to carrying out the methodical manual decontamination process. Using a highly concentrated disinfectant chemical in tandem with spraying systems they worked thought the 21-bedroom care home over the course of the following 2 days. On completion of any job that Ten Three Cleaning take on we seek a job satisfaction feedback review from out clients. Within this review we have a scoring system of 1 – 10 as a general satisfaction review of the work carried out. On this occasion the team obtained a 10/10 review with the client saying: “The team were extremely professional while working on site and respectful of our residents” In review, Ten Three Cleaning took on a job that was extremely dangerous with such vital importance to ensure safety of our clients. The 2-day job was meticulously planned and completed with professionalism and respect with safety as the prominent element.
The Dairy Show at the Royal bath and West Showground
The show attracts over 300 trade-stands from businesses both national and international, and with over 300 cattle competing, the Largest Farming Event in the South West is an essential date in the farming calendar.
Planning Ten Three Cleaning were requested by The Royal Bath and West Showground (an existing client) to carry out the cleaning and hygiene maintenance along with a full site deep clean after the event. Initial planning meetings were set up with the site management in which the event schedule, requirements and expectations were laid out. This meeting enabled the Ten Three Cleaning team to put together proposals of price, scheduled and works without constant interference to the site managements busy schedule. Such proposals were then submitted to the site management, in which new innovative ways of planning were produced that allowed for a quicker and more precise quoting and scheduling document to be created for later events. From the initial planning meeting there were 2 more brief planning meeting held with the site management, in which more intricate details were discussed along with health and safety, timings and general questions.
Scope of works After scheduling and offering advice as to how best manage the hygiene requirement whilst at the show we settled on a plan that consisted of:
A pre-clean of the whole site that focused specifically of toilet areas, foyers and accommodation.
The supply of and distribution on any consumables needed for the show which included; toilet rolls, hand soaps and bin bags. (This area was a challenge as previous contractors provided no real quantities of consumables that would serve the event.)
The maintenance of all hygiene and cleaning requirements throughout the show. This would include; regular checks of toilets and replenishment of toilet rolls and hand soap, any ad hoc cleaning requirements such as mopping up spillages and litter picking and emptying bins into larger skips.
A deep clean of the entire site, this would include; all toilets, all halls and pavilions, all communal areas such as foyers and suites, sweeping of all areas, industrial floor scrubbing, litter picking and removal of rubbish.
Staffing Once planning and scheduling had been finalised, along with the exact cleaning requirements for the show we then looked towards our team to execute what is quite frankly a huge event. We had already devised an event cleaning team which consisted of some existing members of staff along with new members of staff to specifically deliver event cleaning (as we hold the contract for the site and deliver event cleaning all year round), overseen by a team supervisor and our management team.
Job Execution On the initial day of pre-cleaning the site, all staff were gathered and an onsite briefing was delivered by the team supervisor. This broke down the team’s task and responsibilities along with providing health and safety information. The teams then set to work, spending pre-allocated time in each assigned area before systematically moving on to the nest section. All work was then checked and signed off by the team leader. Strong channels of communication were upheld at this point as traders and other site staff/ event organisers were also using the time to set up areas ready for the show. This was all factored into SSOW (safe systems of work) and risk assessments along with the scheduling to ensure we were not in traders or site staff’s way.
Moving to the event days, Ten Three Cleanings staff were on site prior to gates opening to the public. This enables teams to check and replenish toilet facilities and make last minutes checks to ensure the highest hygiene standards possible (not easy when 600 cattle are being paraded around).
During the show, teams systematically moved between facilities ensuring they were kept tidy and clean along with ensuring all consumables were topped up. Constant radio communication was maintained between the event organisers and cleaning teams to ensure that they were quick to act upon ad hoc requests. The outcome of both these procedures was a well-maintained site, in which the event organisers had piece of mind and could focus on other aspects of the event. On conclusion of the event, the team gathered once again the day after and received another onsite briefing delivered by Ten Three Cleaning Operations Manager. This briefing tasked specific individuals to certain areas and/or tasks along with laying out clear health and safety guidelines around the deep clean. This in turn enabled the team to fit a detailed schedule and meet the quick turn around times required by the event organisers. Not only do we carry out cleaning of large-scale areas, we do so within time limitations and consistently meet those time constraints. During the day, all pavilion floors were swepted and scrubber dried(11,900 square meters), a total of 15 toilets (94 individual cubical) were deep cleaned, 10 suites were deep cleaned , 4 accommodation huts had an equivalent end of tenancy clean, 54 accommodation rooms were deep cleaned and all foyers and offices were cleaned.
From an operational point of view, this event took in depth planning to ensure all aspects were meticulously covered. A task that was removed from the clients ‘to do’ list and instead carried out by our experienced and professional management team. Ten Three Cleaning completed all cleaning tasks while maintaining the site and upholding hygiene standards along with turning out a well-presented professional team to the public, an element that is imperative when working for a client and in front of the public.
Effective communication was a priority to maintain understanding and provide updates to the event organisers. A task achieved by the team supervisor and company management that was apparent in the minimal requested received by the event organisers whilst the event was in effect. In review, the whole team received glowing comments from the Bath and West CEO, Rupert Cox along with praise from the whole site management team.
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"The Royal Bath and West Society have been working with Ten Three Cleaning for over 6 months. They have provided their cleaning expertise for a range of events, some of which have required a large resource thrown at it in a short space of time to allow our events to turn around in good time. They have never ceased to amaze us how well they turn jobs around without losing the quality of their work and maintaining their professionalism" -Rupert Cox, Chief Executive at The Royal Bath and West of England Society