The show attracts over 300 trade-stands from businesses both national and international, and with over 300 cattle competing, the Largest Farming Event in the South West is an essential date in the farming calendar.
Ten Three Cleaning were requested by The Royal Bath and West Showground (an existing client) to carry out the cleaning and hygiene maintenance along with a full site deep clean after the event. Initial planning meetings were set up with the site management in which the event schedule, requirements and expectations were laid out. This meeting enabled the Ten Three Cleaning team to put together proposals of price, scheduled and works without constant interference to the site managements busy schedule. Such proposals were then submitted to the site management, in which new innovative ways of planning were produced that allowed for a quicker and more precise quoting and scheduling document to be created for later events. From the initial planning meeting there were 2 more brief planning meeting held with the site management, in which more intricate details were discussed along with health and safety, timings and general questions.
Scope of works
After scheduling and offering advice as to how best manage the hygiene requirement whilst at the show we settled on a plan that consisted of:A preclean of the whole site that focused specifically of toilet areas, foyers and accommodation. The supply of and distribution on any consumables needed for the show which included; toilet rolls, hand soaps and bin bags. (This area was a challenge as previous contractors provided no real quantities of consumables that would serve the event.)The maintenance of all hygiene and cleaning requirements throughout the show. This would include; regular checks of toilets and replenishment of toilet rolls and hand soap, any ad hoc cleaning requirements such as mopping up spillages and litter picking and emptying bins into larger skips. A deep clean of the entire site, this would include; all toilets, all halls and pavilions, all communal areas such as foyers and suites, sweeping of all areas, industrial floor scrubbing, litter picking and removal of rubbish.
Once planning and scheduling had been finalised, along with the exact cleaning requirements for the show we then looked towards our team to execute what is quite frankly a huge event. We had already devised an event cleaning team which consisted of some existing members of staff along with new members of staff to specifically deliver event cleaning (as we hold the contract for the site and deliver event cleaning all year round), overseen by a team supervisor and our management team.
A breakdown of our process:
On the initial day of pre-cleaning the site, all staff were gathered and an onsite briefing was delivered by the team supervisor. This broke down the team’s task and responsibilities along with providing health and safety information. The teams then set to work, spending pre-allocated time in each assigned area before systematically moving on to the nest section. All work was then checked and signed off by the team leader. Strong channels of communication were upheld at this point as traders and other site staff/ event organisers were also using the time to set up areas ready for the show. This was all factored into SSOW (safe systems of work) and risk assessments along with the scheduling to ensure we were not in traders or site staff’s way.
Moving to the event days, Ten Three Cleanings staff were on site prior to gates opening to the public. This enables teams to check and replenish toilet facilities and make last minutes checks to ensure the highest hygiene standards possible (not easy when 600 cattle are being paraded around).
During the show, teams systematically moved between facilities ensuring they were kept tidy and clean along with ensuring all consumables were topped up. Constant radio communication was maintained between the event organisers and cleaning teams to ensure that they were quick to act upon ad hoc requests. The outcome of both these procedures was a well maintained site, in which the event organisers had piece of mind and could focus on other aspects of the event. On conclusion of the event, the team gathered once again the day after and received another onsite briefing delivered by Ten Three Cleaning Operations Manager. This briefing tasked specific individuals to certain areas and/or tasks along with laying out clear health and safety guidelines around the deep clean. This in turn enabled the team to fit a detailed schedule and meet the quick turn around times required by the event organisers.
Not only do we carry out cleaning of large-scale areas, we do so within time limitations and consistently meet those time constraints. During the day, all pavilion floors were swepted and scrubber dried(11,900 square meters), a total of 15 toilets (94 individual cubical) were deep cleaned, 10 suites were deep cleaned , 4 accommodation huts had an equivalent end of tenancy clean, 54 accommodation rooms were deep cleaned and all foyers and offices were cleaned.
From an operational point of view, this event took in depth planning to ensure all aspects were meticulously covered. A task that was removed from the clients ‘to do’ list and instead carried out by our experienced and professional management team. Ten Three Cleaning completed all cleaning tasks while maintaining the site and upholding hygiene standards along with turning out a well-presented professional team to the public, an element that is imperative when working for a client and in front of the public.
Effective communication was a priority to maintain understanding and
provide updates to the event organisers. A task achieved by the team
supervisor and company management that was apparent in the minimal
requested received by the event organisers whilst the event was in effect. In
review, the whole team received glowing comments from the Bath and West
CEO, Rupert Cox along with praise from the whole site management team.